Charlene is a sought-after speaker for the hospitality industry, where every moment of service is a moment of leadership.

Hospitality thrives on human connection — on turning experiences into emotions and transactions into trust. Charlene’s keynote, Leading on Purpose, helps hospitality professionals rediscover the heart of leadership: presence, empathy, and choice. In a world of constant demand and fleeting attention, she teaches leaders to pause, connect, and lead with authenticity that guests feel.

Drawing on her extensive corporate leadership experience and her SOAR framework, Charlene equips teams to elevate service into significance. Whether addressing hotel executives, restaurant groups, or global brands, she inspires leaders to create cultures where employees feel valued and guests feel seen — because in hospitality, the most memorable experience isn’t luxury; it’s leadership with soul.